Answers to Popular Questions
Download the PostBase Quick Tips Sheet for Common Errors
Q When mailing an envelope, the meter says "Exceeds Weight Limit" or asks for a zip code.
A This does not mean the mail item is too heavy for your scale, it simply means the item exceeds the weight limit for that particular USPS Product (or Class of Service). This commonly occurs when the scale is set to calculate First Class rates, but the item weighs over 13 oz. Per USPS requirements, any envelope or package weighing over 13 oz. cannot be sent via First Class. In this case, choose another Product (or Class), such as Priority Envelope/Parcel. Visit the Post Office to determine the best service for the type of mail you are sending.
Q My meter is flashing "Service." What does this mean?
A Do you have a battery symbol at the top of your display? This means the battery in your meter is dying. Please contact BMI Mail Systems immediately at 866-274-0843. Take note of the remaining postage on the meter. A new meter will be shipped directly to you with instructions for set-up and adding postage to the new meter as well as a label and instructions for return. Once you return the old meter, your postage account will be credited for the remaining postage on the old meter for future download.
Q When performing a teleset, I receive the Error Code C27/E27/C28. No postage is downloaded to my meter.
A The receiver line is busy. Please try again.
Q When performing a teleset, I receive the Error Code O#000223 Perform Postage Download (Postbase).
A Have you run a teleset in the past 90 days? If not, first run a teleset for $0. Try to perform a teleset again. If you are using the Postbase system, you may also need to perform a Remote Services to up date the software. If this does not resolve the matter, please call BMI Mail Systems at 866-274-0843.
Q When downloading postage I receive Error Code E38.
A The meter is locked. This could mean you have no postage in your postage account. It could also mean FP has locked the meter for past due invoices or other reasons. Contact FP at 1-800-341-6052. Have your FP account number and the serial number of your meter handy.